BUSINESSNEXT launches Smart Relationship Manager for financial institutions

~Hyper-personalized, AI-powered Smart RM boosts revenue 3X~

Mumbai, India, April 26, 2022 /PRNewswire/ — BUSINESSNEXT, the world’s first responsive composable banking platform, has further enriched its product portfolio by launching Smart Relationship Manager (RM) for banking and financial services. The new era of Smart RM is the conjunction of advanced artificial intelligence (AI) and digital banking. It provides enhanced sales and service capabilities to RMs, enabling them to manage 10x more customers, impacting 3x more revenue while enabling a distinctive customer experience.

Speaking on this occasion, Mr. Sushil TyagiDirector, CRMNEXT said, “Real-time decision-making, underpinned by contextual data-driven insights, especially in banking and finance, is a game-changer. It re-emphasizes superior customer service as the overriding factor for banks to ensure market relevance and accelerate profitability I am proud to say that Smart RM has been proven to help 10x increase in managed portfolios, 5x increase in RM productivity and to triple revenue per RM. This is an innovative product that goes beyond traditional relationships and offers 360 degree solutions to our RMs to deliver more value.”

Some of the outstanding features of Smart RM are:

  • AI-based platform providing real-time contextual information on customer profile, needs and expectations in 100 seconds
  • Guided action centers reducing complexity and making hyper-personalization
  • Single console view of all channels facilitating maximum efficiency
  • Advanced playbooks, AI nudges, and real-time performance analytics

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BUSINESSNEXT powers more than one million users in 65,000 branches and call centers, handling 1 billion end customers worldwide. The platform is a unified, microservices-based, AI-driven composable platform for digital transformation of banking and finance businesses. The platform enables customers to innovate and adapt to changing business needs, enabling intelligent composable fabrics that deliver packaged business capabilities to create a responsive composable business.

This means businesses can plug in reusable components, even your existing systems, to deliver innovative products and services faster. Some of the biggest financial institutions include HDFC Bank, Axis Bank, SBI, Kotak Bank, National Bank of OmanNational Bank of FujairahKrungsri Consumer Finance, Alliance Bank, TP Bank, BDO Unibank, Bank Danamon, etc.

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Media contact:
Rishabh Joshi
[email protected]



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