Citadele prepares for growth by investing in Flexible

Baltic bank is first in Central and Eastern Europe to use nCino to improve lending processes

LONDON, UK and RIGA, Latvia, March 3, 2021 (GLOBE NEWSWIRE) – nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking and digital transformation solutions for the global financial services industry, today announced that Citadele Bank, Latvia’s second-largest bank in terms of assets, will adopt the NCino bank operating system to help modernize its business lending business in the baltic states Citadele will use the nCino platform to improve the processing of business loan applications and help increase the efficiency of its Corporate Banking division.

Understanding the need to use modern technology to improve the customer and employee experience, Citadele sought to replace several legacy systems to create a more efficient environment. loan creation process and have a truly digital lending platform with greater visibility at all stages of the lending process. Thanks to nCino’s unique platform, Citadele will be able to quickly and efficiently navigate the loan journeys of Enterprise and SME customers and replace manual and repetitive employee tasks, resulting in more meaningful interactions with customers.

Vladislavs Mironovs, Chief Strategy Officer and Board Member of Citadele Bank, said: “Citadele is a bank with one of the best customer services in the Baltic States, and our aim is to provide the best possible solutions to our customers. clients, allowing them to pursue their business interests. We are pleased to work with nCino, one of the world’s leading providers of technology solutions for financial institutions. The nCino platform will provide us with the valuable next step in our transformation of banking services to businesses and SMEs as we seek to continue the implementation of our digital strategy in the Baltic States. We were excited about nCino’s work with major banks in the UK and around the world and we are confident that this partnership will result in an exceptional customer experience in the markets we serve. “

By working with Citadele’s existing internal workflow, adoption of the nCino platform means Citadele can quickly and efficiently facilitate complex and complex commercial, enterprise and SME loans and deliver a cohesive experience for all types. of loans. Thanks to nCino’s flexible and scalable platform, Citadele can also extend its loan origination processes to other products and services offered by the bank.

Apart from the time savings, nCino will help Citadele realize additional benefits including lower costs, improved auditing, reporting and compliance, as well as the ability to visualize the loan process at all stages. . The digitization of its loan and control workflows means that Citadele team members can free up time to focus on customer service, while implementing valuable back-end process automation.

Julien Sarat, Regional Vice President of Sales at nCino, added: “Citadele has a history of innovation and we are pleased to be able to help them continue their mission of setting new industry standards in the region. As the bank expands its presence in the Baltic States, the flexibility and scalability of nCino can help give Citadele a valuable competitive advantage in the long term. We are very proud to work together. “

About Citadele Bank and Citadele Group:

Citadele’s mission is to modernize the banking sector and offer more opportunities to private and business customers in the Baltic States.

In addition to traditional banking services, Citadele offers its customers a range of services based on next generation financial technology, including its modern application, contactless and instant payments, and finally, being the first in the Baltic States to introduce the opening an account with a selfie, payment ringtones and payments to mobile numbers.

In Dive’s annual customer service evaluation survey, Citadele bank was named as the bank with one of the best customer services in the Baltic States – for the sixth time Citadele customer service in Latvia has been evaluated like the best, # 2 in Lithuania and # 3 in Estonia.

Citadele Group is headquartered in Latvia and its subsidiaries are located in Latvia, Lithuania, Estonia and Switzerland. The shareholders of the Citadele Group are an international consortium of investors with global experience in the banking sector and the European Bank for Reconstruction and Development.

About nCino
nCino (NASDAQ: NCNO) is the global leader in cloud banking. The nCino Bank Operating System® provides financial institutions with scalable technology to help them achieve revenue growth, greater efficiency, cost savings and regulatory compliance. In a digitally driven world, nCino’s unique digital platform improves the employee and customer experience to enable financial institutions to more effectively onboard new customers, make loans and manage the entire life cycle of loans, and to open deposit accounts and others across all lines of business and channels. . Transforming the way financial institutions work through innovation, reputation and speed, nCino works with more than 1,200 financial institutions around the world, with assets ranging from $ 30 million to over $ 2 trillion. For more information visit:

Claire Sandstrom, nCino
+1 646.520.0710
[email protected]
Natalia Moose, nCino
+1 910.248.4602
[email protected]

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